Data
Deletion
In short: iluxa AI handles messages only on behalf of the business you are talking to (for example a salon or beach club). You can ask us to delete your data at any time, and businesses can disconnect their Facebook and Instagram accounts from iluxa AI in one click.
Who This Page Is For
iluxa AI provides an assistant and a shared inbox to hospitality and wellness businesses (our Clients). When you message one of those businesses on Instagram, Facebook Messenger or WhatsApp, or call them, iluxa AI processes that conversation on the business's behalf. This page explains how to have that data deleted. Our Privacy Policy explains what we collect and why.
If You Are a Customer of a Venue
You did not sign in to iluxa AI, so there is nothing for you to remove from your Facebook or Instagram settings. To have your conversation data deleted:
- Email us at hello@iluxa.ae with the subject "Data deletion request".
- Tell us the name of the business you messaged and how you contacted them: your Instagram username, the name on your Facebook account, or your phone number.
- We will delete your conversation data held by iluxa AI within 30 calendar days and confirm by email. We may ask you to confirm the request from the same account.
You can also ask the business directly; they can request the deletion from us on your behalf.
If You Are a Business Using iluxa AI
- Disconnect an account — in your iluxa AI dashboard, open Settings → Connections and choose Disconnect next to the Facebook Page or Instagram account. Access stops immediately and the stored access tokens are deleted.
- Remove access from Facebook — you can also remove iluxa AI under Facebook Settings → Business Integrations, or in Meta Business Suite. We stop receiving messages for that account.
- Delete everything — email hello@iluxa.ae from your account's registered email address. We will delete your conversation and connection data within 30 calendar days and confirm by email.
What We Delete
We delete the conversation messages, transcripts, profile names, usernames and account IDs linked to the request, and any access tokens for disconnected accounts. Booking records the business needs to honour an existing appointment, and invoices or records we must keep under UAE law, may be retained for the periods set out in our Privacy Policy, after which they are deleted.
Contact
For any questions about deleting your data, please contact us.
Phone: +971 58 615 0200
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Website: iluxa.ae